Program Development Director
Areas Of Expertise
- Instructional design and learning facilitation
- Performance improvement and adult learning principles
- Competency-based training programs
- Telecom industry training, with a focus on customer service, marketing, sales, and leadership development
Education And Certifications
- Bachelor of Business Administration in Management of Information System
- BlackBerry Enterprise Service (BES) Trainer
- MTa Certified Experiential Learning Facilitator
- Udemy instructor
- CEB’s SHL Managerial Measurement assessments: Strong
- CPLP Certified Professional in Learning and Performance: In-progress
A Skilled Training Expert with 10 years of solid experience in utilizing instructional design, performance improvement and adult learning principles to analyze, design, develop and evaluate instructional materials and programs, experienced in design and develop customized courses, curriculums and programs, as well as maintain and update existing courses using instructional design methods (RID), interactive blended learning approaches, behavioral objectives and building Competency-Based Training Programs. Primary areas of expertise are: Learning Instructional design and Learning Facilitation, during his work experience in Research in Motion and Saudi Telecom Company, Yaman delivered more than 2500+ successful training hours.
“The future belongs to those who learn more skills and combine them in creative ways.” – Robert Greene
A specialized trainer in telecom industry, with a history of success in using ADDIE (Analysis-Design-Develop-Implement- Evaluate) to design and deliver successful training courses in a variety of fields including marketing, sales, customer service and leadership development, with the experience to develop both Class-room and on-job training programs.
Yaman has revolutionized the customer interaction by equipping a company’s front-line customer service representatives, as well as their supervisors, managers and leaders, with the insight, tools and skills necessary to intentionally and proactively create a loyalty-building experience with every customer.
Yaman graduated from College of Business Administration holding a Bachelor of Business Administration in Management of Information System. Yaman founded the initiative to create a guide of customer service for STC retail staff. Designed a marketing plan for FTTH network in STC. He launched BlackBerry Induction Programs in both Egypt and Oman markets. Also, he created BlackBerry enterprise call stepladder.
Publications
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ATD Middle East Conference 2023
We have some exciting news to share with you all! Bureau360 & Aetos Mati FZE will be participating in the upcoming ATD Middle East Conference, taking place on 13th and 14th June 2023 at The Ritz-Carlton Abu Dhabi Grand Canal, UAE.
June 9, 2023 -
Transform Together with Student Self Leadership
Are you ready for a transformative journey? Student Self Leadership offers a unique, collaborative, and moderated class over six weeks, powered by the intuitive Intrepid® platform. It’s time to unlock your potential and discover the tools you need to succeed in supporting the youth in your life.
June 6, 2023 -
Leadership And Emotional Intelligence: The Power Of Understanding And Managing Emotions
What is this highly valuable asset? Its own people. Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?”
May 15, 2023
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